This is the second email that was sent to Vidanta on August 4, 2023.
Good morning Diana,
Thank you for following up on your email. Your email is one of the only responses that we have received from Vidanta.
While I appreciate the gesture of goodwill, there are far greater things to address than the trivial courtesies that were forwarded. Our biggest concern is that the guest that assaulted my son be banned from Vidanta and also charged with assault. That ordeal has really soured our view of Vidanta. Knowing now that security is virtually non-existent and unwilling to help in the least is my biggest concern. I understand guest privacy, but we’re currently exploring options to have charges pressed against the offending party. I was told by “Chief Concierge” Claudia that we would have a complete report of what happened within 2 to 3 days. We requested the report in English as well as a security video footage. In typical Vidanta fashion we’re now finding out that was also a lie and we’ll never see that.
I did chuckle at the comment with the on-site doctor. He did not look at my son’s back or check for any bruising or pain points. We did a thorough hands-on diagnosis with our home-healthcare provider over the phone after leaving the Vidanta medical office. Dr. Paniagua did not take notes, did not check his pulse, did not monitor his pain, etc. Basic medical checks were ignored.
I cannot let this go with Vidanta. Safety and medical procedures, as well as simple common courtesy, are simply not there. The millions of dollars spent on advertising for Vidanta show it as a glorious place, and I used know that Riviera Maya was like that when we visited in May 2022, but Nuevo Vallarta is horrific at best. I’ve started going public with our experience via various travel websites and have published a website with the same information that I have included below.
I’m looking forward to hearing about how Vidanta will make this better.
