Vidanta’s response to my third email. Received on August 31st, 2023.
Thank you for your message.
As mentioned on my previous emails, Mr. Hector Paniagua did everything on his hands to assist you and your family with the internal investigation the Executive Security Department did -as an intermediary- to clarify the situation, which you confirmed Elizabeth had shared with you.
Furthermore, we understand that your family’s experience was different. For that reason, the main management offered the courtesies and $300 USD resort credit that we look forward to honoring upon your return to Nuevo Vallarta. Please contact me at this email address once you confirm your next reservation at Mayan Palace, so we can help you change your current perception about the services.
Thank you for your attention.
Respectfully,
Diana Sanchez Camacho
Customer Support Representative/
Customer Care Center
USA & CANADA: 1-800-292-9446
