Vidanta’s response to my fourth email. Received on August 31st, 2023.
Thank you for your prompt response and for confirming with us the contact and information that Elizabeth shared with you as a conclusion of the internal investigation the Executive Security Department did; and as she advised, we highly recommend you reach out to the Member Services department during your next visit to have them assist you with options for any additional access required.
Having said that, we’ll remain at your service once you confirm your next reservation at Mayan Palace Nuevo Vallarta to assist you with the courtesies the main management offered you on your next stay.
