Good morning Mr. X:
Thank you for your message. Keeping you posted about your request, we would like to inform you that we have received a response from the main management on-site at Vidanta Nuevo Vallarta, which we would like to share it with you.
First and foremost, kindly accept an apology for this unusual delay on their behalf to be able to provide a proper response. Please find attached your final bill and report filed while you and your family were still on-site.
If you require further assistance, kindly reach out to Ms. Diana Fuentes Mayan Palace Manager via email at:dianafuentes@vidanta.com
Thank you for your attention.
Respectfully,
Diana Sanchez Camacho
Customer Support Representative/
Customer Care Center
USA & CANADA: 1-800-292-9446
Mon.-Fri. 8 a.m.-9 p.m., Sat. 8 a.m.-5 p.m. CST
[Editor: Attached were two PDF’s, one of our bill for the stay, and the other of our statement made after the assault. What’s missing is EVERYTHING related to the investigation to the assault. Everyone is kidding themselves if you think that Vidanta cares / will share.]
